In the UK? - Yay! It’s free
It’s simple, UK delivery costs you nothing. We aim to dispatch all orders within 48 hours and standard delivery is 2-3 days. All deliveries will be sent recorded and will require a signature on delivery. We normally use Royal Mail for our deliveries and packages are typically small or medium parcel sizes.
If you need something super quick let us know and we'll put someone on it to speed things up. If you prefer Collect+ let us know on your order and we will dispatch to your chosen agent.
In the EU
For all deliveries to EU member countries the delivery charge is £5 for all items except wheeled luggage for which the delivery charge is £15
Rest of the World
If we can get it there we will! For all countries outside the EU the delivery charge is £20 for all items except wheeled luggage which is charged at £25
Customs & Import Charges
Orders being delivered outside of the EU will not include UK Tax and you could therefore be charged a customs and import fee. Please note that we have no control over whether you are charged for these and they are your responsibility to pay direct to the courier.
It’s simple. Just email firstname.lastname@example.org with your full name and reason for return and we will issue a returns authorisation and return address. You have 28 days from the date of purchase to return your order. Please ensure that the goods are unused and that they have all of their packaging and labels. Packages should be sent by recorded or tracked delivery to ensure safe arrival. Refunds will be processed once the goods are received.
Please note that as we provide free UK delivery we do not offer free returns.
Bags are typically Royal Mail small or medium parcel sizes and costs are published on the Royal Mail website. It may be cheaper to purchase the postage on line rather than at the post office.
We also accept returns by Collect+ which can often be cheaper than Royal Mail.